Last Updated: 01 January 2026
Privacy Policy for Broadway Locksmith NYC
Broadway Locksmith NYC is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how Broadway Locksmith NYC collects, uses, discloses, and protects the information you provide to us when using our services or interacting with our website, broadwaylocksmithny.com. As a US-based locksmith business operating in New York, NY, we adhere to applicable federal and state privacy laws.
1. Information We Collect
Broadway Locksmith NYC collects various types of information to provide and improve our locksmith services.
a. Personal Information You Provide Voluntarily: This includes information you provide when you request a service, contact us, or fill out forms on our website. * Contact Information: Name, email address, phone number, and service address (for dispatching locksmiths). * Service Details: Information about the locksmith service you require (e.g., type of lock, nature of the emergency, preferred service time). * Payment Information: If you make a payment for our services, we collect payment card details or other financial information. This information is typically processed by third-party payment processors, and we do not store sensitive payment card information on our servers. * Communication Records: If you contact Broadway Locksmith NYC by phone, email, or through our website, we may keep a record of that correspondence. Please note that for quality and training purposes, phone calls to Broadway Locksmith NYC may be recorded.
b. Information Collected Automatically: When you visit our website, certain information may be collected automatically. * Usage Data: Information about how you interact with our website, such as your IP address, browser type, device type, pages visited, the time spent on those pages, and referring URLs. * Cookies and Tracking Technologies: As detailed in Section 8, we use cookies and similar technologies to enhance your experience and analyze website usage.
2. How We Use Your Information
Broadway Locksmith NYC uses the collected information for the following purposes:
* To Provide Services: To schedule and dispatch locksmiths to your location, perform requested services (e.g., emergency lockout, lock repair, installation), and ensure efficient service delivery. * To Communicate With You: To respond to your inquiries, provide service updates, send appointment confirmations, and for general customer support related to Broadway Locksmith NYC's services. * To Process Payments: To process payments for services rendered. * To Improve Our Services: To understand how our services are used, gather feedback, and enhance the quality and range of locksmith solutions offered by Broadway Locksmith NYC. * For Internal Operations: For record-keeping, administrative purposes, and to ensure the smooth operation of Broadway Locksmith NYC. * For Marketing (with consent): If you opt-in, we may use your contact information to send you promotional offers or updates about Broadway Locksmith NYC's services. You can unsubscribe at any time. * To Comply with Legal Obligations: To meet our legal and regulatory requirements.
3. How We Share Your Information
Broadway Locksmith NYC respects your privacy and shares your personal information only in limited circumstances:
* Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, website hosting, analytics providers, dispatching software). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government request). * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of Broadway Locksmith NYC's assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information. * With Your Consent: We may share your information for any other purpose with your explicit consent.
Broadway Locksmith NYC does not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Protection and Security Measures
Broadway Locksmith NYC implements robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
* Physical Security: Securing our office premises at 928 Broadway, New York, NY 10010. * Electronic Safeguards: Using encryption for data in transit (e.g., SSL/TLS) where appropriate, firewalls, and secure access controls for our computer systems and data storage. * Organizational Measures: Restricting access to personal information to authorized employees and contractors of Broadway Locksmith NYC who need to know that information to perform their job functions. We provide regular training on data privacy and security. * Third-Party Security: We choose third-party service providers who demonstrate a commitment to data security and comply with relevant data protection standards.
Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, Broadway Locksmith NYC cannot guarantee absolute security.
5. Third-Party Services
Broadway Locksmith NYC utilizes third-party services to enhance our operations:
* Google Analytics: We use Google Analytics to collect data about website traffic and usage. This helps us understand how visitors interact with broadwaylocksmithny.com and improve our website. Google Analytics collects information anonymously. You can learn more about Google's privacy practices at policies.google.com/privacy. * Payment Processors: When you make payments for Broadway Locksmith NYC's services, your payment information is processed by secure, reputable third-party payment processors. We do not directly store your full payment card details on our servers. These processors handle your payment information in accordance with their own privacy policies and industry standards (e.g., PCI DSS compliance).
6. Cookies and Tracking Technologies
Broadway Locksmith NYC's website uses cookies and similar tracking technologies to enhance your browsing experience.
* What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and provide information to the site owners. * How We Use Them: * Essential Cookies: Necessary for the website to function correctly (e.g., to remember your service request details as you navigate). * Analytics/Performance Cookies: To collect information about how visitors use our website, which pages they visit most often, and if they receive error messages. This helps Broadway Locksmith NYC improve the website's functionality. * Functionality Cookies: To remember choices you make (such as language preferences) and provide enhanced, more personal features. * Your Choices: Most web browsers allow you to control cookies through their settings. You can choose to accept or reject cookies, or set your browser to alert you when a cookie is being sent. However, if you disable cookies, some features of broadwaylocksmithny.com may not function properly.
7. Your Privacy Rights (US State Privacy Laws)
Depending on your state of residency, you may have specific rights regarding your personal information under applicable US state privacy laws, such as the California Consumer Privacy Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), and the Utah Consumer Privacy Act (UCPA). Broadway Locksmith NYC is committed to upholding these rights where applicable. These rights may include:
* Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information Broadway Locksmith NYC has collected about you, the categories of sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom it was shared. * Right to Delete: You have the right to request the deletion of personal information that Broadway Locksmith NYC has collected from you, subject to certain exceptions. * Right to Correct/Rectify: You have the right to request the correction of inaccurate personal information that Broadway Locksmith NYC maintains about you. * Right to Opt-Out of Sale/Sharing: While Broadway Locksmith NYC does not sell your personal information, you have the right to opt-out of the "sale" or "sharing" of your personal information if such activities were to occur under the definitions of applicable state laws. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us using the details provided in Section 14. We may need to verify your identity before processing your request.
8. Data Retention
Broadway Locksmith NYC retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we retain personal data related to service requests for a period consistent with our legal and business obligations.
When your personal information is no longer needed, we will securely delete it or anonymize it so that it can no longer be associated with you.
9. Children's Privacy
Broadway Locksmith NYC's services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13 without verifiable parental consent, we will delete that information from our records.
10. Links to Other Websites
Our website may contain links to other websites that are not operated by Broadway Locksmith NYC. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
11. Changes to This Privacy Policy
Broadway Locksmith NYC may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services or website after any modifications indicates your acceptance of the updated terms.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data held by Broadway Locksmith NYC, please contact us:
Broadway Locksmith NYC Address: 928 Broadway, New York, NY 10010 Email: info@broadwaylocksmithny.com
